Service delivery

3-5 yrs experience | Indore

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Job Description

Service Delivery Manager will be responsible for making sure that services are being seamlessly delivered to the clients of OneDigiStore. You will be in charge of a variety of tasks, such as leading project teams, rectifying reliability issues, monitoring progress, tracking KPIs, and managing budgets. A service delivery manager plays a vital role in boosting the user experience by ensuring the smooth delivery of top-notch services that meet and exceed customer demands.

Responsibilities

  • Task prioritisation for the teams working on multiple projects and/or clients
  • Manage task calendars of teams for accurate resource planning
  • Ensure the weekly social media calendars of clients are sent for review
  • Document client requirements and ensure they are translated into actionable tasks
  • Identify and mitigate risks which directly impacts the client deliverables
  • Work closely with the business development team and ensure to cross sell and up sell other solutions
  • Adoption of organisation wide tools, systems and processes to ensure operational efficiency
  • Manage resource capacity, utilisation and scheduling of their workloads
  • Provide and improve processes and automate every redundant task in the organisation

Requirements

  • Proficiency in leading both physical and virtual teams
  • Experience in dealing with third-party-provided solutions
  • Operational ability in a diverse environment
  • Exceptional customer-facing skills
  • In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery
  • ITIL certification will be preferred
  • Expertise in people management and leadership
  • Strong organisational skills
  • Capacity to train and guide junior team members
  • Ability to manage and prioritise tasks efficiently
  • Solid resource planning and problem-solving skills
  • Readiness to demonstrate a proactive attitude
  • Excellent verbal and written communication skills

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Perks at OneDigiStore

Competitive Salary

Flexible Hours

At OneDigiStore we promote remote work, so sometimes our hours aren’t quite 9-to-5. That’s just how it works here.

Work From Home

Unlimited learning

Access to kick ass tools:

This is for you, not anyone else.

Become an Entrepreneur:

You can make it happen, even as a side hustle and we will provide all the suppor

Paid vacations

Unlimited Table Tennis

Lots of Food

Perks