Service Delivery Manager will be responsible for making sure that services are being seamlessly delivered to the clients of OneDigiStore. You will be in charge of a variety of tasks, such as leading project teams, rectifying reliability issues, monitoring progress, tracking KPIs, and managing budgets. A service delivery manager plays a vital role in boosting the user experience by ensuring the smooth delivery of top-notch services that meet and exceed customer demands.
- Task prioritisation for the teams working on multiple projects and/or clients
- Manage task calendars of teams for accurate resource planning
- Ensure the weekly social media calendars of clients are sent for review
- Document client requirements and ensure they are translated into actionable tasks
- Identify and mitigate risks which directly impacts the client deliverables
- Work closely with the business development team and ensure to cross sell and up sell other solutions
- Adoption of organisation wide tools, systems and processes to ensure operational efficiency
- Manage resource capacity, utilisation and scheduling of their workloads
- Provide and improve processes and automate every redundant task in the organisation
Skills and Experience
- Proficiency in leading both physical and virtual teams
- Experience in dealing with third-party-provided solutions
- Operational ability in a diverse environment
- Exceptional customer-facing skills
- In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery
- ITIL certification will be preferred
- Expertise in people management and leadership
- Strong organisational skills
- Capacity to train and guide junior team members
- Ability to manage and prioritise tasks efficiently
- Solid resource planning and problem-solving skills
- Readiness to demonstrate a proactive attitude
- Excellent verbal and written communication skills
Perks at OneDigiStore
We’re offering a competitive salary (you deserve it) and an excellent performance package
At OneDigiStore we promote remote work, so sometimes our hours aren’t quite 9-to-5. That’s just how it works here.
Work From Home
Do we need to say more here? It’s the new normal and we have embraced it with open arms
No limits to how much you can learn with us, in other domains too!
Access to kick ass tools
This is for you, not anyone else.
Become an Entrepreneur
You can make it happen, even as a side hustle and we will provide all the suppor
Unlimited Table Tennis
Ping pong! all day long, if you can
Go anywhere you want—there’s no dress code or boss to answer to. You might even make up wild excuses not to come back at all.
Lots of Food
If you don’t love food, don’t even bother applying, we are serious!